We collect information from visitors to this website via e-mails, online forms and contact us pages. We also collect information about the transactions you undertake through this site including details of payment cards used. Please see our security policy for details. In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.
In House Marketing
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed order form/data capture form/online form. If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at firstname.lastname@example.org You can also write to at Customer Services, Suave Shoes, Railtons, Beaumont Close, Banbury OX16 1TG.
Third Party Marketing
From time to time we would like to be able to pass your information to Epsilon Abacus. We will only do this if you have opted-in to receive such communications e.g. when you completed your order form/data capture form/online or when you entered into an agreement with us, entered membership, or entered a competition or prize draw.
Information on our 3rd party sharing
Your full name, address, last purchase date and order value will be shared with:
Epsilon Abacus: 67 Broad Street, Teddington, Middlesex, TW11 8QZ - who may share your information with companies who offer products or services that they have identified as likely to be of interest to you. These companies may contact you via postal mail only.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers have purchased. Epsilon Abacus pools and analyses this data to understand what consumers like to buy. Based on the resultant insights, retailers can tailor their communications, sending offers by post that should be of interest to the individual.
You may ask us at any point not to share your information with Epsilon Abacus for this purpose, by contacting us at email@example.com or call us on 0800 828 2000. Alternatively you can also write to us at Customer Services, Suave Shoes, Railtons, Beaumont Close, Banbury OX16 1TG.
We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:
Other brands/companies within our Group of companies: Suave, Footsoft.
Use of personal information
We process personal information collected via this website for the purposes of:
- Providing information about products and services
- Providing and personalising our services
- Dealing with your enquiries and requests
- Administering orders and accounts relating to our suppliers or customers
- Trading in personal information (selling, hiring or exchanging information) - Abucus UK
- Conducting market research
- Data Capture Information
We will send you information according to the preferences you submitted via our order form/data capture form/contact us page. If you would like to change these preferences at any point, please email us at firstname.lastname@example.org or call us on 0330 828 2000. Alternatively you can also write to us at Customer Services, Suave Shoes, Railtons, Beaumont Close, Banbury OX16 1TG.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Customer Services, Suave Shoes, Railtons, Beaumont Close, Banbury OX16 1TG. We do not charge for this service.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please be aware, turning off certain cookies means you won’t be able to access your account or checkout and you will need to call us on 0330 828 2000 to place your order.
Purchase of Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Click here to find out more about our Refund policy which is incorporated into these Conditions.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and us are as follows:
- You place the order for products you wish to purchase on the Website by pressing the confirm order button at the end of the checkout process.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance.
- As your product is despatched from our warehouse we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
Certain specified items from our range may be purchased without VAT providing you or the person you are purchasing for has a chronic illness or disability. These products will be shown with “With” and “Without” VAT prices. By completing our on-line VAT Relief registration process you are declaring that you qualify for VAT Relief under Group 12 of Schedule 8 of the VAT Act of 1994.
Credit/Debit cards are normally charged when goods are despatched unless payment is via PayPal when cards are charged immediately upon confirming your order.
You can trust Suave to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest encryption technology and we don't store any credit/debit card information.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.suaveshoes.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. Card transactions are handled by Secure Trading, a recognised secure card processing company who is fully Payment Card Industry (PCI) compliant. You may also opt to pay via PayPal to provide an alternative way to purchase without sharing your card details with us.